Peleman makes unforgettable experiences tangible in a reliable, respectful and creative way. Moments that mean something to your company, your customers, yourself and your family should get the attention they deserve. Make your business a personal story, make it tangible!
Your role
Do you enjoy turning digital interest into real conversations with customers?
Do you like working with content and campaigns, and actively following up on the response they generate?
Do you take initiative, pick up the phone and naturally engage customers?
Then you might be the Customer Engagement Executive we are looking for.
At Peleman, we believe that every message deserves to stand out. As a marketing-driven organization, we help brands elevate their content with premium printed presentation solutions that make an impact. Visually, tactilely, and emotionally.
A brand is defined by the customer’s experience.
The experience is delivered by the employees
We help professionals present information in a sustainable and impactful way. For our UK team in Horsham, we are looking for a commercially minded and digitally strong Customer Engagement Executive who connects marketing efforts with real customer interaction.
When work and passion come together, wonderful things happen.
Your role
You're the link between our digital presence and our customers.
You follow up on warm leads generated through our webshop, campaigns and social media, pick up the phone, ask the right questions and guide customers towards the right solution.
You don't wait for customers to come to you, you reach out, follow up and keep the conversation going.
Alongside the commercial side, you contribute to content and campaigns.
You help shape segment-focused communication for hospitality, real estate and funeral professionals, support email flows, improve webshop pages and translate customer conversations into concrete insights for the marketing team in Belgium.
You work closely with your team in the UK and collaborate daily with the marketing and sales teams in Belgium. You report to your UK Customer Engagement Team Lead.
What you bring
3 to 5 years of experience in a commercial and/or marketing role
Comfortable proactively reaching out to customers by phone, email and digital channels
Hands-on with digital tools: CRM, email marketing, social media, content creation
Strong communicator, written and verbal, with a commercial mindset
Structured in your follow-up, curious and not afraid to take ownership
Bachelor's degree or equivalent experience in marketing, communication or a related field
Happiness at work.
With us, it’s not just about attracting the best talent, but also about creating a pleasant atmosphere in the workplace. Personal attention and employee satisfaction are highly valued at Peleman, and you can feel that in everything we do. So if you want to work in a company where attention to the individual and a positive atmosphere are central, this is the ideal opportunity for you.
What we offer
A key role in our growing UK team.
A dynamic and entrepreneurial environment within an international company.
Close collaboration with marketing and sales.
The opportunity to shape customer engagement and segment growth.
A company culture focused on sustainability, innovation and long-term relationships.
An attractive salary package with flexible benefits.
Interested in combining social media, digital marketing and real customer engagement?
One Team, One Goal.
Interested?
Do you get energy from international growth, strong partnerships and tangible solutions?
Do you feel addressed by this role and our values?
Then we would love to hear from you.
Convince us that this is your next step.
👉🏼Apply now and help us strengthen our customer journey in the UK.